Lower Risk

Insurance

Auto Claims Adjuster

AI is poised to significantly impact auto claims adjusters by automating routine tasks such as initial claim assessment, data entry, and damage estimation through computer vision and machine learning. LLMs can assist in generating reports and communicating with claimants. However, complex negotiations, fraud detection requiring human intuition, and empathy-driven interactions will likely remain human responsibilities.

Top risks:

Reviewing and evaluating vehicle damage reports and repair estimates60%
Investigating claims by gathering information from claimants, witnesses, and police reports40%
Negotiating settlements with claimants or their legal representatives20%

Insurance

Insurance Administrator

AI is poised to significantly impact Insurance Administrators by automating routine cognitive tasks such as data entry, claims processing, and policy updates. LLMs can assist with customer communication and document summarization, while robotic process automation (RPA) can handle repetitive administrative tasks. Computer vision can aid in assessing damage claims from images and videos.

Top risks:

Process insurance claims60%
Update and maintain policy records70%
Communicate with clients regarding policy information and claims status40%

Side-by-Side Metrics

Metric	Auto Claims Adjuster	Insurance Administrator
Risk Score	65%	73%
Risk Level	High Risk	Critical Risk
Timeline	5-10 years	5-10 years
Category	Insurance	Insurance
Tasks at Risk	7 tasks	7 tasks
Skills at Risk	5 skills	4 skills
Safe Skills	5 skills	5 skills

Risk Comparison

Auto Claims Adjuster65%

Insurance Administrator73%

Auto Claims Adjuster has 8 percentage points lower risk than Insurance Administrator.

Tasks at Risk

Auto Claims Adjuster Tasks at Risk

Reviewing and evaluating vehicle damage reports and repair estimates60%

5-10 years

Investigating claims by gathering information from claimants, witnesses, and police reports40%

5-10 years

Negotiating settlements with claimants or their legal representatives20%

10+ years

Determining liability and coverage based on policy terms and applicable laws50%

5-10 years

Preparing and maintaining claim files and documentation80%

2-5 years

Insurance Administrator Tasks at Risk

Process insurance claims60%

5-10 years

Update and maintain policy records70%

2-5 years

Communicate with clients regarding policy information and claims status40%

5-10 years

Prepare and process insurance applications65%

5-10 years

Verify the accuracy of insurance documents75%

2-5 years

Skills Comparison

Shared AI-Resistant Skills(valuable in both careers)

NegotiationEmpathy

Auto Claims Adjuster -- Safe Skills

NegotiationEmpathyComplex fraud investigationBuilding rapportCritical thinking in ambiguous situations

Auto Claims Adjuster -- Skills at Risk

Data entryDamage estimationReport generationInitial claim assessmentPolicy interpretation

Insurance Administrator -- Safe Skills

Complex problem-solvingEmpathyCritical thinkingNegotiationRelationship management

Insurance Administrator -- Skills at Risk

Data entryClaims processingDocument verificationCustomer service (basic inquiries)

Shared Vulnerable Skills(at risk in both careers)

Data entry

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