AI Displacement Risk Comparison
According to displacement.ai, Service Desk Analyst has 5 percentage points lower AI displacement risk than Chat Support Agent (72% vs 77%).
Customer Service
AI, particularly large language models (LLMs), is poised to significantly impact chat support agents. LLMs can automate responses to common customer inquiries, provide 24/7 support, and personalize interactions based on customer data. This will likely lead to a shift in the role, with agents focusing on more complex and nuanced issues.
Top risks:
Customer Service
AI is poised to significantly impact Service Desk Analysts by automating routine tasks such as password resets, initial troubleshooting, and ticket routing. Large Language Models (LLMs) can handle basic inquiries and provide solutions from knowledge bases, while robotic process automation (RPA) can automate repetitive processes. More complex issues requiring nuanced understanding and interpersonal skills will remain the domain of human analysts for the foreseeable future.
Top risks:
| Metric | Chat Support Agent | Service Desk Analyst |
|---|---|---|
| Risk Score | 77% | 72% |
| Risk Level | Critical Risk | Critical Risk |
| Timeline | 2-5 years | 2-5 years |
| Category | Customer Service | Customer Service |
| Tasks at Risk | 7 tasks | 7 tasks |
| Skills at Risk | 4 skills | 4 skills |
| Safe Skills | 5 skills | 5 skills |
Service Desk Analyst has 5 percentage points lower risk than Chat Support Agent.
1-3 years
3-5 years
1-3 years
1-3 years
5-7 years
1-3 years
1-3 years
3-5 years
5-10 years
5-10 years
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