Lower Risk

Administrative

Clerk Typist

AI is poised to significantly impact Clerk Typist roles by automating routine data entry, document processing, and basic communication tasks. LLMs can handle correspondence and generate reports, while RPA can automate repetitive data tasks. Computer vision can assist with document scanning and data extraction, reducing the need for manual input.

Top risks:

Typing correspondence, reports, and other documents85%
Filing and retrieving documents and records75%
Operating office equipment such as photocopiers, scanners, and fax machines60%

Administrative

Switchboard Operator

AI is poised to significantly impact switchboard operators by automating call routing, information retrieval, and basic customer service interactions. Natural Language Processing (NLP) and automated speech recognition (ASR) systems will handle many routine inquiries, while AI-powered chatbots can manage information dissemination and message taking. This will lead to a reduction in the demand for human switchboard operators, particularly in roles focused on simple call management.

Top risks:

Answer incoming calls and direct them to the appropriate person or department85%
Take and relay messages75%
Provide information to callers70%

Side-by-Side Metrics

Metric	Clerk Typist	Switchboard Operator
Risk Score	76%	81%
Risk Level	Critical Risk	Critical Risk
Timeline	2-5 years	2-5 years
Category	Administrative	Administrative
Tasks at Risk	7 tasks	6 tasks
Skills at Risk	4 skills	5 skills
Safe Skills	4 skills	4 skills

Risk Comparison

Clerk Typist76%

Switchboard Operator81%

Clerk Typist has 5 percentage points lower risk than Switchboard Operator.

Tasks at Risk

Clerk Typist Tasks at Risk

Typing correspondence, reports, and other documents85%

2-5 years

Filing and retrieving documents and records75%

2-5 years

Operating office equipment such as photocopiers, scanners, and fax machines60%

5-10 years

Answering telephones and taking messages70%

2-5 years

Maintaining office supplies and equipment40%

10+ years

Switchboard Operator Tasks at Risk

Answer incoming calls and direct them to the appropriate person or department85%

2-5 years

Take and relay messages75%

2-5 years

Provide information to callers70%

2-5 years

Maintain records of calls and messages90%

1-2 years

Operate telephone switchboard to connect, hold, transfer, and disconnect calls95%

1-2 years

Skills Comparison

Clerk Typist -- Safe Skills

Complex Problem SolvingCritical ThinkingInterpersonal CommunicationAdaptability

Clerk Typist -- Skills at Risk

TypingData EntryFilingBasic Customer Service

Switchboard Operator -- Safe Skills

Emergency response coordinationComplex problem-solvingEmpathy and emotional intelligenceCrisis management

Switchboard Operator -- Skills at Risk

Call routingMessage takingInformation disseminationSwitchboard operationBasic customer service

Shared Vulnerable Skills(at risk in both careers)

Basic Customer Service

Recommendations

Clerk Typist

1Focus on developing skills that complement AI, such as critical thinking, problem-solving, and interpersonal communication. Seek training in data analysis, project management, or specialized administrative roles that require human judgment and creativity.

Switchboard Operator

1Focus on developing skills in areas that require human judgment and emotional intelligence, such as crisis management and complex problem-solving. Pursue training in emergency response coordination and advanced communication skills. Consider transitioning to roles that involve more complex customer interactions or specialized support.

View Clerk Typist Full Analysis View Switchboard Operator Full Analysis

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Metric

Clerk Typist

Switchboard Operator

Risk Score

76%

81%

Risk Level

Critical Risk

Timeline

2-5 years

Clerk Typist Tasks at Risk

Typing correspondence, reports, and other documents85%

2-5 years

Filing and retrieving documents and records75%

2-5 years

Operating office equipment such as photocopiers, scanners, and fax machines60%

5-10 years

Answering telephones and taking messages70%

2-5 years

Maintaining office supplies and equipment40%

10+ years

Switchboard Operator Tasks at Risk

Answer incoming calls and direct them to the appropriate person or department85%

2-5 years

Take and relay messages75%

2-5 years

Provide information to callers70%

2-5 years

Maintain records of calls and messages90%

1-2 years

Operate telephone switchboard to connect, hold, transfer, and disconnect calls95%

1-2 years

Skills Comparison

Clerk Typist -- Safe Skills

Complex Problem SolvingCritical ThinkingInterpersonal CommunicationAdaptability

Clerk Typist -- Skills at Risk

TypingData EntryFilingBasic Customer Service

Switchboard Operator -- Safe Skills

Emergency response coordinationComplex problem-solvingEmpathy and emotional intelligenceCrisis management

Switchboard Operator -- Skills at Risk

Call routingMessage takingInformation disseminationSwitchboard operationBasic customer service

Shared Vulnerable Skills(at risk in both careers)

Basic Customer Service

Recommendations

Clerk Typist

1Focus on developing skills that complement AI, such as critical thinking, problem-solving, and interpersonal communication. Seek training in data analysis, project management, or specialized administrative roles that require human judgment and creativity.

Switchboard Operator

1Focus on developing skills in areas that require human judgment and emotional intelligence, such as crisis management and complex problem-solving. Pursue training in emergency response coordination and advanced communication skills. Consider transitioning to roles that involve more complex customer interactions or specialized support.

Clerk Typist vs Switchboard Operator

Clerk Typist

Switchboard Operator

Side-by-Side Metrics

Risk Comparison

Tasks at Risk

Clerk Typist Tasks at Risk

Switchboard Operator Tasks at Risk

Skills Comparison

Clerk Typist -- Safe Skills

Clerk Typist -- Skills at Risk

Switchboard Operator -- Safe Skills

Switchboard Operator -- Skills at Risk

Shared Vulnerable Skills(at risk in both careers)

Recommendations

Clerk Typist

Switchboard Operator

Compare Other Jobs

Weekly Displacement Digest

Clerk Typist vs Switchboard Operator

Clerk Typist

Switchboard Operator

Side-by-Side Metrics

Risk Comparison

Tasks at Risk

Clerk Typist Tasks at Risk

Switchboard Operator Tasks at Risk

Skills Comparison

Clerk Typist -- Safe Skills

Clerk Typist -- Skills at Risk

Switchboard Operator -- Safe Skills

Switchboard Operator -- Skills at Risk

Shared Vulnerable Skills(at risk in both careers)

Recommendations

Clerk Typist

Switchboard Operator

Compare Other Jobs

Weekly Displacement Digest