Lower Risk

Administrative

Order Clerk

AI is poised to significantly impact order clerks by automating routine data entry, order processing, and customer service interactions. LLMs can handle basic inquiries and order updates, while robotic process automation (RPA) can streamline data entry and validation. Computer vision can assist in inventory management and order verification.

Top risks:

Receive and process orders via phone, mail, email, or personally from customer or company employee.75%
Verify customer and order information for correctness, checking it against previously approved data and correcting errors.60%
Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays.50%

Administrative

Switchboard Operator

AI is poised to significantly impact switchboard operators by automating call routing, information retrieval, and basic customer service interactions. Natural Language Processing (NLP) and automated speech recognition (ASR) systems will handle many routine inquiries, while AI-powered chatbots can manage information dissemination and message taking. This will lead to a reduction in the demand for human switchboard operators, particularly in roles focused on simple call management.

Top risks:

Answer incoming calls and direct them to the appropriate person or department85%
Take and relay messages75%
Provide information to callers70%

Side-by-Side Metrics

Metric	Order Clerk	Switchboard Operator
Risk Score	74%	81%
Risk Level	Critical Risk	Critical Risk
Timeline	2-5 years	2-5 years
Category	Administrative	Administrative
Tasks at Risk	7 tasks	6 tasks
Skills at Risk	4 skills	5 skills
Safe Skills	4 skills	4 skills

Risk Comparison

Order Clerk74%

Switchboard Operator81%

Order Clerk has 7 percentage points lower risk than Switchboard Operator.

Tasks at Risk

Order Clerk Tasks at Risk

Receive and process orders via phone, mail, email, or personally from customer or company employee.75%

2-5 years

Verify customer and order information for correctness, checking it against previously approved data and correcting errors.60%

2-5 years

Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays.50%

5-10 years

Prepare invoices and shipping documents.80%

2-5 years

Check inventory records to determine availability of requested merchandise.70%

2-5 years

Switchboard Operator Tasks at Risk

Answer incoming calls and direct them to the appropriate person or department85%

2-5 years

Take and relay messages75%

2-5 years

Provide information to callers70%

2-5 years

Maintain records of calls and messages90%

1-2 years

Operate telephone switchboard to connect, hold, transfer, and disconnect calls95%

1-2 years

Skills Comparison

Shared AI-Resistant Skills(valuable in both careers)

Complex problem-solving

Order Clerk -- Safe Skills

Complex problem-solvingEmpathyCritical thinkingRelationship management

Order Clerk -- Skills at Risk

Data entryOrder processingBasic customer serviceInventory checking

Switchboard Operator -- Safe Skills

Emergency response coordinationComplex problem-solvingEmpathy and emotional intelligenceCrisis management

Switchboard Operator -- Skills at Risk

Call routingMessage takingInformation disseminationSwitchboard operationBasic customer service

Shared Vulnerable Skills(at risk in both careers)

Basic customer service

Recommendations

Order Clerk

1Focus on developing skills in areas that AI cannot easily replicate, such as complex problem-solving, critical thinking, and interpersonal communication. Seek training in data analysis and AI-related technologies to understand how to work alongside AI systems. Consider roles that require more human interaction and judgment.
2Upskill in areas like data analysis, customer relationship management, and supply chain optimization.
3Seek roles that require more complex problem-solving and critical thinking.

Switchboard Operator

1Focus on developing skills in areas that require human judgment and emotional intelligence, such as crisis management and complex problem-solving. Pursue training in emergency response coordination and advanced communication skills. Consider transitioning to roles that involve more complex customer interactions or specialized support.

View Order Clerk Full Analysis View Switchboard Operator Full Analysis

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Metric

Order Clerk

Switchboard Operator

Risk Score

74%

81%

Risk Level

Critical Risk

Timeline

2-5 years

Order Clerk Tasks at Risk

Receive and process orders via phone, mail, email, or personally from customer or company employee.75%

2-5 years

Verify customer and order information for correctness, checking it against previously approved data and correcting errors.60%

2-5 years

Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays.50%

5-10 years

Prepare invoices and shipping documents.80%

2-5 years

Check inventory records to determine availability of requested merchandise.70%

2-5 years

Switchboard Operator Tasks at Risk

Answer incoming calls and direct them to the appropriate person or department85%

2-5 years

Take and relay messages75%

2-5 years

Provide information to callers70%

2-5 years

Maintain records of calls and messages90%

1-2 years

Operate telephone switchboard to connect, hold, transfer, and disconnect calls95%

1-2 years

Skills Comparison

Shared AI-Resistant Skills(valuable in both careers)

Complex problem-solving

Order Clerk -- Safe Skills

Complex problem-solvingEmpathyCritical thinkingRelationship management

Order Clerk -- Skills at Risk

Data entryOrder processingBasic customer serviceInventory checking

Switchboard Operator -- Safe Skills

Emergency response coordinationComplex problem-solvingEmpathy and emotional intelligenceCrisis management

Switchboard Operator -- Skills at Risk

Call routingMessage takingInformation disseminationSwitchboard operationBasic customer service

Shared Vulnerable Skills(at risk in both careers)

Basic customer service

Recommendations

Order Clerk

1Focus on developing skills in areas that AI cannot easily replicate, such as complex problem-solving, critical thinking, and interpersonal communication. Seek training in data analysis and AI-related technologies to understand how to work alongside AI systems. Consider roles that require more human interaction and judgment.
2Upskill in areas like data analysis, customer relationship management, and supply chain optimization.
3Seek roles that require more complex problem-solving and critical thinking.

Switchboard Operator

1Focus on developing skills in areas that require human judgment and emotional intelligence, such as crisis management and complex problem-solving. Pursue training in emergency response coordination and advanced communication skills. Consider transitioning to roles that involve more complex customer interactions or specialized support.

Order Clerk vs Switchboard Operator

Order Clerk

Switchboard Operator

Side-by-Side Metrics

Risk Comparison

Tasks at Risk

Order Clerk Tasks at Risk

Switchboard Operator Tasks at Risk

Skills Comparison

Shared AI-Resistant Skills(valuable in both careers)

Order Clerk -- Safe Skills

Order Clerk -- Skills at Risk

Switchboard Operator -- Safe Skills

Switchboard Operator -- Skills at Risk

Shared Vulnerable Skills(at risk in both careers)

Recommendations

Order Clerk

Switchboard Operator

Compare Other Jobs

Weekly Displacement Digest

Order Clerk vs Switchboard Operator

Order Clerk

Switchboard Operator

Side-by-Side Metrics

Risk Comparison

Tasks at Risk

Order Clerk Tasks at Risk

Switchboard Operator Tasks at Risk

Skills Comparison

Shared AI-Resistant Skills(valuable in both careers)

Order Clerk -- Safe Skills

Order Clerk -- Skills at Risk

Switchboard Operator -- Safe Skills

Switchboard Operator -- Skills at Risk

Shared Vulnerable Skills(at risk in both careers)

Recommendations

Order Clerk

Switchboard Operator

Compare Other Jobs

Weekly Displacement Digest