SOC 43-4171

Receptionists and Information Clerks AI displacement risk

Exposure 70

Share and intensity of work current AI systems can materially affect.

Automation 51%

Likely potential for exposed tasks to move to software after workflow integration.

Risk band High

Roles that combine reception with office operations, compliance, billing, or patient/client coordination are more resilient than pure call-routing roles.

Score version

This page uses Seed model v0.4 (seed-v0.4-2026-05), last reviewed 2026-05-02. Directional occupation-level planning model using hand-reviewed public research, task exposure estimates, wage context, and transition-pathway assumptions.

18 O*NET task statements matched to SOC 43-4171. The displayed task profile combines these official task statements with the current public score model.

Scores are planning signals, not forecasts. Local hiring demand, employer-specific workflows, licensing, and credentials must be validated before making career decisions.

Official task evidence

O*NET task matches for Receptionists and Information Clerks

The current evidence import matched 18 task statements from Task Statements 30.2. These rows are used as a grounding layer for judging which parts of the occupation are repeatable, language-heavy, analytical, social, physical, or compliance-sensitive.

Dataset 30.2

Matched tasks 18

SOC 43-4171

Core task / ID 744
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Core task / ID 747
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Core task / ID 745
Receive payment and record receipts for services.
Core task / ID 751
Schedule appointments and maintain and update appointment calendars.
Core task / ID 750
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Core task / ID 748
Hear and resolve complaints from customers or the public.

Source: O*NET Resource Center, Task Statements. Raw import target: data/raw/onet/task-statements-30-2.txt.

Task profile

Where AI changes the work

information

Schedule appointments

Exposure 82, automation 62%, augmentation 42%.

language

Route calls and visitors

Exposure 76, automation 54%, augmentation 34%.

social

Handle sensitive exceptions

Exposure 38, automation 16%, augmentation 48%.

information

Maintain office records

Exposure 58, automation 38%, augmentation 46%.

Task Exposure Automation Augmentation

Schedule appointments 82 62% 42%

Route calls and visitors 76 54% 34%

Handle sensitive exceptions 38 16% 48%

Maintain office records 58 38% 46%

Transition pathways

Adjacent moves that preserve existing skills

role redesign

Office Operations Coordinator

Training horizon: 2-5 months. Skill overlap 80. Wage preservation signal 116.

Own vendor and calendar workflows
Document intake exceptions
Build office process checklists

High

adjacent role

Patient Access Representative

Training horizon: 2-4 months. Skill overlap 72. Wage preservation signal 112.

Learn insurance intake basics
Practice privacy-safe handoffs
Track appointment follow-up gaps

High

What the AI risk score means for Receptionists and Information Clerks

The displacement pressure score for Receptionists and Information Clerks is 69. That score blends task exposure, automation pressure, augmentation potential, wage vulnerability, transition feasibility, and source confidence. It is designed to help workers and workforce teams decide where to act first, not to claim a specific date when a job will disappear.

For this role, the clearest risk pattern is visible at the task level. Schedule appointments carries 62% automation pressure, while Handle sensitive exceptions carries 48% augmentation potential. That means the best response is usually a targeted redesign of work: move away from repeatable production tasks and toward judgment, exception handling, coordination, stakeholder context, and accountable use of AI tools.

Labor-market context and wage risk

Median wage: $37,230. Employment context: Large administrative role exposed to scheduling and routing automation. Typical education: High school diploma or equivalent.

Wage vulnerability is 78, while transition feasibility is 70. A high wage-vulnerability score means workers should pay close attention to salary preservation before making a move. A high transition-feasibility score means there are adjacent paths that can reuse existing skills without requiring a complete career reset.

Scheduling automation pressure
Coordination skills transfer well
Healthcare and legal intake remain viable

Upskilling priorities

Skills that make this role more resilient

The safest upskilling plan starts with skills already close to the work. For Receptionists and Information Clerks, the strongest near-term skill priorities are listed below. These are useful whether the goal is to stay in the role, move to a redesigned version of the role, or transition into an adjacent occupation.

Priority 1

Office coordination

Build proof of this skill through a work sample, checklist, dashboard, case note, workflow map, or portfolio artifact tied to the transition paths on this page.

Priority 2

Calendar operations

Build proof of this skill through a work sample, checklist, dashboard, case note, workflow map, or portfolio artifact tied to the transition paths on this page.

Priority 3

Client intake

Build proof of this skill through a work sample, checklist, dashboard, case note, workflow map, or portfolio artifact tied to the transition paths on this page.

Priority 4

Exception handling

Build proof of this skill through a work sample, checklist, dashboard, case note, workflow map, or portfolio artifact tied to the transition paths on this page.

90-day transition plan

The most practical next step is not to wait for a layoff or a full role redesign. Use the next 90 days to create evidence that you can operate in a safer, more AI-augmented version of the work.

In the first 30 days, document the repetitive tasks in your current work and identify where AI can reduce drafting, lookup, classification, or reporting time.
By 60 days, complete one small project connected to Office Operations Coordinator, such as own vendor and calendar workflows.
By 90 days, compare internal openings and external postings for Office Operations Coordinator or Patient Access Representative and update your resume around measurable workflow outcomes.

FAQ

Questions about AI and Receptionists and Information Clerks

Will AI replace Receptionists and Information Clerks?

Appointment scheduling, call routing, visitor instructions, and routine intake are exposed to AI agents and workflow software. Trust, escalation judgment, local context, and office operations coordination remain defensible. The better planning signal is not full replacement, but which tasks become automated, which tasks become AI-assisted, and which responsibilities still need human judgment.

Which parts of Receptionists and Information Clerks work are most exposed to AI?

Schedule appointments and Route calls and visitors show the strongest automation pressure in this model. Handle sensitive exceptions and Maintain office records are better treated as AI-augmented work.

What should Receptionists and Information Clerks learn next?

Start with Office coordination, Calendar operations, Client intake. The most practical adjacent paths in this model are Office Operations Coordinator and Patient Access Representative.

How should this score be used?

Use it as a planning signal, not a prediction. Confirm local hiring demand, wages, licensing, credentials, and employer adoption before making a career move.

Sources

Evidence trail

International Labour Organization / 2025 Generative AI and Jobs: A Refined Global Index of Occupational Exposure McKinsey Global Institute / 2023 Generative AI and the Future of Work in America O*NET / current public database Occupation, task, skill, and work-activity data US Bureau of Labor Statistics / current public release Occupational Employment and Wage Statistics