Glossary

O*NET-SOC code

The federal occupational classification code (for example 43-4051) used to match each displacement.ai occupation page to official O*NET task statements and labor statistics.

What this means in practice

Every occupation page is anchored to a Standard Occupational Classification code, which is what connects the site's scores to public evidence. The six-digit code identifies the occupation family; O*NET extends it with task, skill, and work-activity data collected from job incumbents.

The match is what makes the task lists on occupation pages verifiable rather than invented. Some pages deliberately share a code — Call Center Agents and Customer Service Representatives both map to 43-4051 — because O*NET groups them while consumers search for them separately.

In the data

See this term in the occupation data

These published occupation pages show o*net-soc code in action — with task-level exposure, automation and augmentation scores, wage context, and transition pathways.

SOC 43-4051

Call Center Agents

Voice AI and chat automation now absorb scripted questions, order status, and account lookups at scale. Complex complaints, retention saves, and frustrated-customer de-escalation remain the defensible human work.

Exposure: 80
Automation: 64%
Augment: 28%

SOC 43-4051

Customer Service Representatives

Scripted inquiries, routing, and knowledge-base answers are highly exposed. Complex escalation, retention, empathy, and account context remain the transition anchors.

Exposure: 73
Automation: 57%
Augment: 39%

SOC 29-1141

Registered Nurses

Documentation and administrative follow-up can change quickly, but hands-on care, clinical judgment, licensing, and patient trust constrain direct replacement.

Exposure: 28
Automation: 13%
Augment: 46%

Keep exploring

Browse the full glossary of AI job displacement terms.
Read the methodology to see how scores are built and what they can and cannot claim.
Compare all published occupations by exposure, pressure, and transition feasibility.