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Glossary

Transition feasibility

The estimated practicality of moving from one role into adjacent roles while preserving existing skills, salary, and career identity.

What this means in practice

Feasibility is the honest question behind every transition suggestion: can this worker realistically get there? It weighs skill overlap, training time, credential requirements, and how much of the worker's professional identity survives the move.

Customer Service Representatives score well on feasibility because their escalation and account skills map directly onto customer success and support-operations roles. A File Clerk's path is harder — the adjacent roles exist, but the skill bridge is longer, which lowers the score.

In the data

See this term in the occupation data

These published occupation pages show transition feasibility in action — with task-level exposure, automation and augmentation scores, wage context, and transition pathways.

SOC 43-4051

Customer Service Representatives

Scripted inquiries, routing, and knowledge-base answers are highly exposed. Complex escalation, retention, empathy, and account context remain the transition anchors.

Exposure
73
Automation
57%
Augment
39%
SOC 43-4071

File Clerks

Sorting, classifying, storing, and retrieving records is a workflow that document management systems and AI classification now perform almost entirely. Records retention judgment, confidentiality handling, and digitization oversight are the remaining footholds.

Exposure
88
Automation
72%
Augment
24%
SOC 43-3071

Tellers

Routine transactions left for apps and ATMs years ago, and AI assistants now absorb the service questions that justified remaining branch staff. Banks are converting teller lines into advisory roles, so the realistic path is upward into banker, lending, or operations tracks rather than defending the window.

Exposure
72
Automation
58%
Augment
30%