SOC 49-2011

Computer, Automated Teller, and Office Machine Repairers AI displacement risk

AI has absorbed remote software troubleshooting, but physical hardware still fails in physical places: broken ATMs, failed drives, damaged devices. Component-level diagnosis, part replacement, and on-site service keep repairers in demand.

Exposure38

Share and intensity of work current AI systems can materially affect.

Automation20%

Likely potential for exposed tasks to move to software after workflow integration.

Risk bandLow

The split within this role is the story: remote software support moved to automation years ago, while hardware service persists because devices break in the real world. Technicians who master device-level repair keep durable, location-bound work.

Distribution

Where Computer, Automated Teller, and Office Machine Repairers sits across 620 tracked roles

Computer, Automated Teller, and Office Machine Repairers · 26050100

Displacement pressure 26 — higher than 37% of the 620 occupations tracked on displacement.ai.

Score version

This page uses Seed model v0.4 (seed-v0.4-2026-05), last reviewed 2026-08-15. Directional occupation-level planning model using hand-reviewed public research, task exposure estimates, wage context, and transition-pathway assumptions.

25 O*NET task statements matched to SOC 49-2011. The displayed task profile combines these official task statements with the current public score model.

Median wage context: $47,810 (May 2025, US national). The latest BLS row matched SOC 49-2011.

Scores are planning signals, not forecasts. Local hiring demand, employer-specific workflows, licensing, and credentials must be validated before making career decisions.

2030 economic stress test

How Anthropic's scenarios classify Computer, Automated Teller, and Office Machine Repairers

SOC 49-2011 places this role in the paper's all-other occupation group. These group-level outcomes do not change the 26/100 role score and are not an occupation forecast.

Modest change

+1.1% group wage

Employment rises and unemployment falls for the all-other group, but the paper does not publish a separate group rate.

Economy-wide: +1.6% GDP and 3.9% unemployment.

Substantial change

+5.9% group wage

Employment rises and unemployment falls for the all-other group, but the paper does not publish a separate group rate.

Economy-wide: +8.3% GDP and 4.6% unemployment.

Extreme change

+33.6% group wage

Employment rises and unemployment falls for the all-other group, but the paper does not publish a separate group rate.

Economy-wide: +32.4% GDP and 11.9% unemployment.

Compare the assumptions and limitations across all three scenarios. Source: The Anthropic Institute Working Paper No. 2026-02.

Official task evidence

O*NET task matches for Computer, Automated Teller, and Office Machine Repairers

The current evidence import matched 25 task statements from Task Statements 31.0 (August 2026). These rows are used as a grounding layer for judging which parts of the occupation are repeatable, language-heavy, analytical, social, physical, or compliance-sensitive.

Dataset31.0 (August 2026)
Matched tasks25
SOC49-2011
  • Core task / ID 11625

    Travel to customers' stores or offices to service machines or to provide emergency repair service.

  • Core task / ID 11624

    Reassemble machines after making repairs or replacing parts.

  • Core task / ID 11627

    Advise customers concerning equipment operation, maintenance, or programming.

  • Core task / ID 11633

    Maintain parts inventories and order any additional parts needed for repairs.

  • Core task / ID 11623

    Converse with customers to determine details of equipment problems.

  • Core task / ID 11639

    Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.

Source: O*NET Resource Center, Task Statements. Raw import target: data/raw/onet/task-statements-31-0.txt.

Task profile

Where AI changes the work

technical

Diagnose equipment faults with test tools

Exposure 38, automation 17%, augmentation 58%.

physical

Disassemble and repair machines

Exposure 18, automation 7%, augmentation 30%.

O*NET evidence: Disassemble machines to examine parts, such as wires, gears, or bearings for wear or de... (ID 11639)

technical

Install and configure equipment

Exposure 34, automation 16%, augmentation 52%.

O*NET evidence: Install and configure new equipment, including operating software or peripheral equipment. (ID 11632)

social

Advise customers on operation and maintenance

Exposure 30, automation 12%, augmentation 50%.

O*NET evidence: Advise customers concerning equipment operation, maintenance, or programming. (ID 11627)

TaskExposureAutomationAugmentation
Diagnose equipment faults with test tools3817%58%
Disassemble and repair machines187%30%
Install and configure equipment3416%52%
Advise customers on operation and maintenance3012%50%

Transition pathways

Adjacent moves that preserve existing skills

credentialed transition

Field Service Engineer

Training horizon: 4-9 months. Skill overlap 70. Wage preservation signal 124.

  • Specialize in complex equipment lines
  • Learn networked device service
  • Build OEM certifications
Low
adjacent role

IT Support Specialist

Training horizon: 2-4 months. Skill overlap 72. Wage preservation signal 104.

  • Move into systems support
  • Learn device management platforms
  • Automate routine fixes
Low

Comparison guides

Compare the next move before you commit

What the AI risk score means for Computer, Automated Teller, and Office Machine Repairers

The displacement pressure score for Computer, Automated Teller, and Office Machine Repairers is 26. That score blends task exposure, automation pressure, augmentation potential, wage vulnerability, transition feasibility, and source confidence. It is designed to help workers and workforce teams decide where to act first, not to claim a specific date when a job will disappear.

For this role, the clearest risk pattern is visible at the task level. Diagnose equipment faults with test tools carries 17% automation pressure, while Diagnose equipment faults with test tools carries 58% augmentation potential. That means the best response is usually a targeted redesign of work: move away from repeatable production tasks and toward judgment, exception handling, coordination, stakeholder context, and accountable use of AI tools.

Labor-market context and wage risk

Median wage: $47,810 (May 2025, US national). Employment context: Hardware service role holding as software support automates. Typical education: Postsecondary certificate or on-the-job training.

Wage vulnerability is 54, while transition feasibility is 66. A high wage-vulnerability score means workers should pay close attention to salary preservation before making a move. A high transition-feasibility score means there are adjacent paths that can reuse existing skills without requiring a complete career reset.

  • Low displacement pressure
  • Software support automated long ago
  • Physical hardware failure persists

Upskilling priorities

Skills that make this role more resilient

The safest upskilling plan starts with skills already close to the work. For Computer, Automated Teller, and Office Machine Repairers, the strongest near-term skill priorities are listed below. These are useful whether the goal is to stay in the role, move to a redesigned version of the role, or transition into an adjacent occupation.

Priority 1

Hardware diagnostics

Build proof of this skill through a work sample, checklist, dashboard, case note, workflow map, or portfolio artifact tied to the transition paths on this page.

Priority 2

Component repair

Build proof of this skill through a work sample, checklist, dashboard, case note, workflow map, or portfolio artifact tied to the transition paths on this page.

Priority 3

Equipment installation

Build proof of this skill through a work sample, checklist, dashboard, case note, workflow map, or portfolio artifact tied to the transition paths on this page.

Priority 4

Customer service

Build proof of this skill through a work sample, checklist, dashboard, case note, workflow map, or portfolio artifact tied to the transition paths on this page.

90-day transition plan

The most practical next step is not to wait for a layoff or a full role redesign. Use the next 90 days to create evidence that you can operate in a safer, more AI-augmented version of the work.

  1. In the first 30 days, document the repetitive tasks in your current work and identify where AI can reduce drafting, lookup, classification, or reporting time.
  2. By 60 days, complete one small project connected to Field Service Engineer, such as specialize in complex equipment lines.
  3. By 90 days, compare internal openings and external postings for Field Service Engineer or IT Support Specialist and update your resume around measurable workflow outcomes.

FAQ

Questions about AI and Computer, Automated Teller, and Office Machine Repairers

Will AI replace Computer, Automated Teller, and Office Machine Repairers?

AI has absorbed remote software troubleshooting, but physical hardware still fails in physical places: broken ATMs, failed drives, damaged devices. Component-level diagnosis, part replacement, and on-site service keep repairers in demand. The better planning signal is not full replacement, but which tasks become automated, which tasks become AI-assisted, and which responsibilities still need human judgment.

Which parts of Computer, Automated Teller, and Office Machine Repairers work are most exposed to AI?

Diagnose equipment faults with test tools and Install and configure equipment show the strongest automation pressure in this model. Diagnose equipment faults with test tools and Install and configure equipment are better treated as AI-augmented work.

What should Computer, Automated Teller, and Office Machine Repairers learn next?

Start with Hardware diagnostics, Component repair, Equipment installation. The most practical adjacent paths in this model are Field Service Engineer and IT Support Specialist.

How should this score be used?

Use it as a planning signal, not a prediction. Confirm local hiring demand, wages, licensing, credentials, and employer adoption before making a career move.

Sources

Evidence trail